Delete your EWS Fiber account

You can ask EWS Telecommunication Services to close your EWS Fiber customer account and delete your personal data.

How to request deletion

• In the app: open Account → Delete account and send the request. It opens an email to our Data Protection Officer (dpo@ewstelcoserv.net) with your account number filled in.
• Without the app: email dpo@ewstelcoserv.net from the email address or mobile number registered to your account, with your account number and the subject "Account deletion request".
• We will verify that the request comes from the account holder before acting on it.

If your internet service is still active

Deleting your account ends your customer portal access. It does not by itself disconnect your internet service. To end your subscription, request a disconnection (Services → Disconnection in the app) or contact our hotline. Outstanding balances and contract terms still apply.

What is deleted

• Your customer portal login and saved app session.
• Contact details, support tickets, photos, feedback and referral details, unless we must keep them by law.

What we keep, and for how long

Billing, payment and contract records are kept for five (5) years after your service ends, or longer where the law requires, and are then deleted.

Contact

Data Protection Officer: dpo@ewstelcoserv.net · Hotline: 0999-885-2507

Send a deletion request

Email dpo@ewstelcoserv.net from the email address or mobile number registered to your account, including your account number, or call 0999-885-2507.