Privacy Policy
This policy explains how EWS Telecommunication Services ("EWS Fiber", "we") handles personal data when you use the EWS Fiber customer app and customer portal. We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). Our National Privacy Commission registration number is PIC-005-549-2026.
Information we collect
- Account and contact details: name, account number, mobile number, email address and service address.
- Service records: subscribed plan, monthly rate, billing day, installation and service history, your signed subscription contract and signature, and service requests.
- Billing and payments: statements, invoices, balances, payment records and references, and payment-proof images you upload. Card and e-wallet details are entered on the payment provider's page (for example Xendit or Maya); the app does not receive your card number.
- Connection information from our network equipment: connection status of your fiber modem (ONU), recorded traffic samples and usage estimates, and Wi-Fi settings you choose to view or change in the app.
- Support content you send: tickets, photos, feedback and ratings, and referral details you submit about another person with their consent.
- Sign-in data: a session token stored on your device so you stay signed in. Our servers record technical request information, such as IP address and time, for security and troubleshooting.
What the app does not do
- The app does not use advertising or third-party analytics tools.
- The app does not access your location, contacts, camera or microphone. Photos are attached only when you pick them with the system photo picker.
- We do not sell your personal data.
Why we use your information
- Service provisioning, billing and account management.
- Service notifications by SMS and email.
- Technical support and service improvement.
- Compliance with legal and regulatory requirements.
We process personal data because it is necessary for your subscription contract and with your consent.
Who we share it with
- Payment providers, when you choose to pay online, to process that payment.
- Service providers that deliver our SMS and email notifications.
- Government agencies and regulators when required by law.
Links to Facebook or Messenger open those services outside the app; their own privacy policies apply.
How long we keep it
We keep personal data for the duration of your service agreement and for five (5) years after it ends, unless a longer period is required by law.
How we protect it
The app communicates with our servers only over encrypted HTTPS connections. Access to your account requires your account number and password. In the mobile app, your session data is excluded from device backups.
Your rights
- Be informed about how your data is processed.
- Access your personal data.
- Object to processing.
- Request erasure or blocking.
- Request correction (rectification).
- Data portability.
- File a complaint with the National Privacy Commission.
- Claim damages where applicable.
Deleting your account and data
You can request deletion of your account and personal data from the app (Account → Delete account) or on our account deletion page. Records we must keep by law, such as billing and payment records, are retained for the required period and then deleted.
Children
The app is intended for EWS Fiber subscribers and is not directed to children.
Changes to this policy
We will post updates in the app and on our website and change the version shown below.
Contact us
Data Protection Officer: dpo@ewstelcoserv.net
Hotline: 0999-885-2507
You may also file a complaint with the National Privacy Commission at https://privacy.gov.ph.